Player’s withdrawal has been delayed
The player from Greece had been waiting for a payment from a casino since March 17th. Despite repeated assurances, the funds had still not been credited. The player had not made any successful withdrawals before and had not used any bonus.
He couldn’t verify this through the betting history as bets for certain periods seemed to have been deleted. After the player had provided necessary information and screenshots, we had asked the casino for the player’s gaming history. Upon receiving and reviewing the gaming history from the casino, it became clear that the deposits had been added and used by the player.
The player from Spain faces account closure due to an administrative decision, coinciding with €300 in winnings. Despite attempts to contact the casino, she receives no explanation or resolution for the reimbursement of her winnings. The player from Switzerland has been waiting for a withdrawal for less than two weeks. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Kingmaker Casino.
Playing at Kingmaker Casino
Consequently, we had rejected the complaint as per the player’s explicit request. The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player’s explicit request.
The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period.
Player’s withdrawal is delayed.
The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits.
The player, however, insisted that he had not received the full payout. Eventually, the player confirmed that he had received all his winnings. She had requested a withdrawal of 80 euros on 19th March which was declined after 20 days. She confirmed that this had been her first withdrawal attempt and that she hadn’t undergone KYC verification as she had been informed it wasn’t necessary. After the complaints team had intervened, the casino had requested her bank details for a manual withdrawal.
They sought a refund of deposits made since June 26, 2024, and the immediate blocking of their account. The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure. The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. After a prolonged wait of nearly three weeks, the player confirmed that he had received his funds. The Complaints Team marked the issue as resolved, expressing readiness to assist with any future concerns. The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us.
The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks before contacting us. The player had expressed dissatisfaction with the casino’s customer service and suspected fraudulent activities. We had advised the player to be patient and kingmaker casino australia allow up to 14 days for withdrawals to be processed.
The casino had cancelled two withdrawals without providing any reason and did not respond to the player’s inquiries about the delay. The player had also expressed concerns about the casino’s player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino’s handling of his case. The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The player later confirmed that the withdrawal process had been completed.